Applied Performance Specialist
About us
Kitman Labs is the performance intelligence company, disrupting and transforming the way the sports industry uses data to unlock the potential of the world's top athletes. Driven by a passion to innovate in the areas of sports performance, analytics, and user experience, we have assembled a team of the industry's top data scientists, sports performance scientists, product specialists, and engineers. Kitman Labs' advanced Intelligence Platform (iP) is now used by over 2000 teams in 50 leagues on 6 continents, including the NFL, Premier League, National Women's Soccer League, and MLS.
Job description
As an applied performance specialist, you are a primary point of contact for the customers assigned to you. You lead their onboarding and deployment, get performance, sports science and medical staff genuinely proficient in iP, and provide the ongoing support that keeps them successful on the platform. You will handle technical configuration, manage support across your account portfolio and work alongside Performance Strategists on the accounts you share. This role is support-focused at its core, covering accounts across the UK and Europe, with the expectation that as you build platform knowledge and customer relationships, you take on greater account ownership and grow toward a Senior APS role.
- Lead onboarding and deployment for assigned accounts, driving proficiency and adoption within the first 90 days
- Build working relationships with performance, medical and operations staff at your accounts and act as their primary point of contact for day-to-day needs
- Enable club and organisation staff to get the most out of iP and stay current as new features ship
- Work with Performance Strategists and Sales to deliver platform demos for prospects and customers across the UK and Europe
- Provide responsive customer support through our in platform support system, covering accounts as assigned
- Handle technical account work including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance
- Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and supporting product and migration testing
Relevant work experience
- A background in elite sport, sports science, high performance or sports technology
- Experience in a customer-facing role
- Technical aptitude for SaaS platforms
- Comfortable working independently across time zones
- Hands-on experience with an athlete management system or sports performance analytics platform
- Experience working with or within professional clubs, leagues, federations or governing bodies in football, rugby or another major sport
Benefits
Competitive salary
Health insurance for employee & dependants
Meaningful equity
Pension Plan
Life Cover
Income protection
Wellbeing benefits
Skills required for the job