Customer Success Hero (f/m/d)
About us
Exnaton is active in the intelligence platform for new energy, providing software purpose-built for utilities and energy providers navigating the energy transition. Founded in 2020 as an ETH Zürich spin-off, Exnaton enables utilities and energy suppliers to launch and scale next-generation energy products, allowing customers to track energy consumption and share locally generated renewable energy.
Job description
As a Customer Success Hero at Exnaton, you will join our 40-person team and help shape the company's future and vision from the ground up. You will play a crucial role in launching a product that increases the appeal of renewable energies. Your responsibilities will include onboarding new enterprise clients, serving as the main point of contact for customer support, and working closely with colleagues to provide high-quality service.
- Onboarding new enterprise customers to our SaaS solution and leading the setup and integration projects
- Acting as a primary point of contact for customer support, handling helpdesk requests, troubleshooting issues, and ensuring timely, high-quality resolutions
- Supporting customers in getting the most value out of our software, combining reactive helpdesk support with ongoing guidance and best practices
- Collaborating closely with colleagues in our Sales, Product and Engineering teams to deliver on time, in quality and within budget
- Revising our onboarding material and integration process
- Gathering customer feedback and identifying customer needs for the continuous improvement of our product
- Supporting business development with industry partners (e.g., SAP, bpc, Theben)
- Building strong customer relationships, starting with a successful onboarding, continuing throughout the customer journey using our product
Relevant work experience
- Holds a bachelor's degree in Business Administration, Management, Sales, Computer Science or related fields, or has relevant professional experience
- Has a proven track record of supporting customers or driving technical sales in a software environment
- Has experience with ERP systems and software integration projects
Benefits
A competitive salary and equity package
Flexible working hours and a remote-first way of working
A virtual office that actually works
Perks that support the whole you
Invest in your growth: a personal learning budget
Two team retreats a year
Work that matters
Skills required for the job