Payment Operations Team Lead
About us
Harbor Lab is active in the maritime technology sector, focusing on simplifying and optimizing port cost management through its AI-powered SaaS platform. Founded in 2020, the company transforms how shipowners and ship managers handle disbursement accounts, bringing automation and transparency to global shipping. Additionally, it connects principals with a global network of vetted port agents and vendors, fostering a thriving marketplace.
Job description
As a Payment Operations Team Lead, you will be responsible for executing and overseeing client payment operations across our platform. This role is crucial as payments allow clients to manage operational cash flows across multiple jurisdictions, ensuring accuracy and timeliness in every transaction. You will lead a team dedicated to delivering high-value, time-sensitive cross-border payments, maintaining strong operational discipline and fostering continuous improvement as we grow.
- Execute and supervise high-value, time-sensitive cross-border payments, including FX transactions, across multiple jurisdictions
- Ensure all payments follow defined processes, control checkpoints, and approval workflows, identifying, investigating, and resolving discrepancies promptly
- You are accountable for ensuring zero material errors in payment execution
- Act as the primary point of contact for payment-related issues, working directly with clients, PSPs, and counterparties to resolve issues and provide clear, timely communication
- Handle high-pressure situations with ownership and sound judgment, ensuring issues are managed and communicated effectively
- Identify and implement improvements to reduce manual effort, increase straight-through processing (STP), and enhance reliability, partnering with internal teams to improve product, operations, and client experience
- Manage and develop a team of payment analysts, driving accountability, ownership, and consistency in execution
Relevant work experience
- 3–6 Years in Payments Operations, Treasury Operations, or Financial Operations
- Hands-on Experience Executing Cross-Border Payments and FX Transactions Across Multiple Jurisdictions
- Experience Working with Multiple Banking Partners and Jurisdictions
- Experience in Environments Where Accuracy and Process Discipline Are Critical (e.g., Banking, Fintech, Operations-Heavy Roles)
- Experience Managing or Mentoring Junior Team Members
Benefits
Attractive compensation package based on experience and skillset
30 days of paid annual leave
Comprehensive private health insurance coverage for your entire family
Hybrid way of work
Yoga classes, Life Coach, Running Coach and Kick-Boxing Sessions
Cool start-up environment (with swag, and much more)
Skills required for the job