Associate Applied Performance Specialist

About us

Kitman Labs is active in the performance intelligence sector, disrupting and transforming the way the sports industry uses data to unlock the potential of the world’s top athletes. The company has assembled a team of industry-leading data scientists, sports performance scientists, product and software designers, and engineers, and its advanced operating system, the Intelligence Platform (iP), is utilized by over 2000 teams across 50 leagues on 6 continents.

Job description

As an Associate Applied Performance Specialist, you are one of the main points of contact for our customers and a key part of why they succeed with the platform. You help onboard and deploy new customers, get their performance, sports science, coaching, and medical staff comfortable in iP, and drive adoption that turns new users into power users. You will also troubleshoot technical issues, configure systems, and help teams make practical use of their data. This role is crucial for ensuring that clients maximize the benefits of our platform, leading to improved performance outcomes for athletes.

• Support onboarding and deployment for new customers, helping them get proficient and adopt iP within their first 90 days
• Play an active role in platform configuration and technical setup for new deployments, working through system builds, module configuration and integration connections
• Work closely with our Performance Strategists on key accounts, providing the technical delivery that brings their strategy to life
• Help club/team, league, federation and organisation staff get the most out of iP and keep them up to speed as new features ship
• Work with our Performance Strategists and Sales teams to run platform demos for prospects and customers
• Provide responsive customer support through our in platform support system, covering accounts assigned by the Global Manager
• Handle technical account work including account creation, system and module configuration, integration connections, report generation, dashboard building, system maintenance and manual upload guidance
• Bring customer feedback back to Product and Technology by logging feature requests, documenting bugs and supporting product and migration testing

Relevant work experience

• A background in sport, high performance or a related field, or a clear understanding of how elite and semi-professional sporting organisations operate
• Time spent in a customer-facing, implementation, onboarding or technical support role, ideally in sport or sports technology
• Experience working with professional or semi-professional teams, leagues or governing bodies

Benefits

Skills required for the job