Customer Success Manager
About us
Equalture is active in helping companies reduce bias in their recruitment process. We enable companies to make smarter hiring decisions and empower them to build diverse and high-performing teams. With a passion for inclusivity and innovation, Equalture is committed to reshaping the future of hiring, unlocking every individual's true potential, and driving success for businesses worldwide.
Job description
As a Customer Success Manager, you will own a portfolio of enterprise accounts and be responsible for their success from day one. You will guide customers through our product to help them achieve their hiring objectives, lead strategic QBRs, and work closely with Sales on expansion and renewals. Your proactive approach will ensure customers get measurable results, stay, and grow with us.
- Own a portfolio of enterprise accounts (companies hiring 150+ frontline workers per year) and be accountable for their retention and growth
- Guide customers through our product; from creating their internal benchmark to hiring successfully and gathering performance data
- Lead Quarterly Business Reviews that are data-driven and focused on outcomes, not just product updates
- Partner with Sales on upsell and expansion opportunities within your accounts
- Onboard new customers effectively, with a focus on fast time-to-value
- Relay customer insights and feedback to Product to help shape the roadmap
- Contribute to scalable CS resources; playbooks, guides and training materials; that help the team grow without growing proportionally in headcount
Relevant work experience
- Experience in a customer-facing role, ideally in B2B SaaS, HR tech, project management or recruitment
- Comfortable owning outcomes, not just activities; you track what matters and have honest conversations when things aren't on track
- Ability to build strong, lasting relationships
- Strong communicator who can translate complex product logic into clear, confident guidance for customers
- Curious, proactive, and data-literate; you use insights to prepare conversations, not just report on them
- Based in the Netherlands (required)
Benefits
Unlimited paid holidays
The startup experience - accountability, freedom/flexibility, and enormously fast developments
The possibility to work on your mental and physical health with OpenUp and OneFit or ClassPass
OTE bonus of €2700 per quarter
Hybrid work setting with a lot of flexibility
Occasional cuddle sessions with our Cuddle Officers 🐶
A culture where every win will be celebrated!
Skills required for the job